Return & Refund Policy

Last Updated: June 2026

At Satyam Textiles, customer satisfaction is our priority. We strive to provide high-quality sarees and ensure that every product meets our quality standards. Please read our Return & Refund Policy carefully before making a purchase.

Returns

We accept returns only under the following circumstances:

• The product received is damaged.
• The product received is defective.
• An incorrect product has been delivered.

To request a return, customers must contact us within 48 hours of receiving the order and provide clear photos or videos of the product and packaging.

Non-Returnable Items

Returns will not be accepted in the following cases:

• Change of mind after purchase.
• Minor color variations due to screen or display settings.
• Products that have been worn, washed, altered, or used.
• Customized or specially ordered products.
• Products without original packaging, tags, or invoices.

Refund Process

Once the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved:

• Refunds will be processed within 7–10 business days.
• The refund will be credited to the original payment method used during purchase.

Exchange Policy

In eligible cases, customers may choose a replacement product instead of a refund, subject to product availability.

Cancellation Policy

Orders can be cancelled only before they are shipped. Once the order has been dispatched, cancellation requests cannot be accepted.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us immediately with:

• Order Number
• Photos/Videos of the Product
• Photos of the Packaging

Our team will review the request and provide a resolution as quickly as possible.

Contact Us

For any return, refund, exchange, or order-related assistance, please contact us:

Satyam Sarees
📍 Mahatma Jyotiba Phule Road, Dadar Hindmata East, Mumbai, Maharashtra – 400014, India
📞 +91 9870717411
📧 contact@satyamsarees.com

We are committed to providing prompt assistance and resolving your concerns as quickly as possible.